WE DO NOT GIVE REFUNDS OR EXCHANGES ON BOTH OPENED/UNOPENED ITEMS IF YOU:

• simply change your mind; or
• purchased the wrong product; or
• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• no proof of purchase is provided.

GOODS RETURNING FOR CREDIT/REFUND

If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request.
However MRMS Solutions Group’s reserves the right to confirm the unsuitability of the product before a refund is issued.
Under ACCC guidelines for refunds of goods under warranty claims – specifically the ACCC quotes as follows on their web site :
“If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead”
Defective items within the DOA period of 7 days, take 2-5 business days for us to process and ship the replacement item to you.
Defective items returned for warranty after the DOA period generally take 2-8 weeks to be sent back to the manufacturer for repair or replacement.
Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing.

DAMAGED PRODUCT IN TRANSIT

If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request.
However MRMS Solutions Group’s reserves the right to confirm the unsuitability of the product before a refund is issued.
Under ACCC guidelines for refunds of goods under warranty claims – specifically the ACCC quotes as follows on their web site :
“If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead”
Defective items within the DOA period of 7 days, take 2-5 business days for us to process and ship the replacement item to you.
Defective items returned for warranty after the DOA period generally take 2-8 weeks to be sent back to the manufacturer for repair or replacement.
Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing.

DAMAGED PRODUCT IN TRANSIT

Please read the following carefully for the claim of the damaged goods in transit.

• Claims must be made within 7 days of when goods were received from the Courier.
• Consignment(your order or items in your order) will be considered “Damaged” upon final inspection by MRMS Solutons Group’s after the return of the goods
• Consignment is not considered “damaged” if external packing cartons are slightly damaged due to normal transit wear-and-tear
• Ensure if any damage has been incurred in transit, customer MUST mark as DAMAGED GOODS prior to signing on the Proof of Delivery docket.
• Consignments where inspection prior to signing off to the driver is not possible, MUST mark Subject to Inspection, and the matter MUST be reported to the courier via the courier’s phone numbers within 24 hours of delivery. It is customers responsibility to purchase courier’s insurance to cover any damage or lost during delivery. It is customers responsibilities to read & understand each courier’s insurance policy regarding customers entitlement to claim compensation for damaged or lost goods during transit. MRMS Solutions Group’s will NOT take any responsibilities for damaged or lost goods after the goods are left it’s premise to delivery.
• Keep the goods in question in case the courier need to inspect and / or salvage.
• Evidence of damage of goods and packaging internally and externally, ie take photos
• Ensure to make a note of who you speak to and try to get the case number or reference number for the incident from the courier.
• After all the above are done, email to info@mrmssolutionsgroup.com with any of the reference given to you by the courier company and wait for us to issue you the RA#, then you can return the item to us and we will claim for the insurance from the courier company if it is possible.
• Once the claim have being lodge and approved, we’ll ship out a replacement to you as soon as possible.
Please be informed that unless all the above procedures and notations are made, the claim of the damaged good will be rejected.

RETURN/REFUND ON NON-FAULTY PRODUCTS

In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:
Customer notifies MRMS Solutions Group’s within 7 days of receipt of delivery of the product;
Products are not opened, used and are still in pristine condition;
Customer accepts a maximum restocking fee up to 30% of the purchase price;
MRMS Solutions Group’s may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.

CANCELATION ON “READY FOR PICK UP” ORDERS

Customer may request a cancellation of your order, provided your order has not already been Processed and in the Pending/Processing status.
Note that all cancellations are processed at the discretion of MRMS Solutions Group’s staff – this is not an automated process.
Depending on the items ordered, cancellation is not a straightforward process and may result in a restocking fee up to 10% or a minimum of $10 administration fee to cover our labour/transport cost in preparing your order.
Please also be aware that any transaction fees that have been applied to your order at time of placement will not be refunded as this cost has been incurred by MRMS Solutions Group’s at time of charge.
Cancellation after dispatch of your order is not possible im most cases.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Product returned for credit/refund is not possible on our store. We may offer a credit with a 20% restocking fee on some special circumstances.
Any incorrect, missing or damaged items received must be reported to MRMS Solutions Group’s within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
MRMS Solutions Group’s owns the title of any extra goods shipped with your order that have been dispatched in error.
If requested by MRMS Solutions Group’s, the Customer may be required to provide information in that MRMS Solutions Group’s can easily assist the Customer with any monetary refund or cancellation. This information may include member’s names, address, home phone, work phone, credit card details and other relevant information required by MRMS Solutions Group’s. Failure to provide sufficient information may delay the refund or cancellation, MRMS Solutions Group’s is not to be held responsible for any delays according to clause provided by MRMS Solutions Group’s. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone and email only.
Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

REJECTION OF A RETURN, A REFUND, WARRANTY CLAIM OR CONSUMER GUARANTEE CLAIM

MRMS Solutions Group’s reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:

• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to info@mrmssolutionsgroup.com), or their circumstances have changed and they no longer require the goods.
• Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform
• Damage the product by making alterations not performed by us.
• Damage the product where the damage is caused by any factors beyond our control.
• Are unable to provide a proof of purchase, namely a tax invoice.
• Are responsible for damaging the goods by not following the care instructions (if any are provided).

WARRANTY CLAIM

Before any manufacturer’s warranty claim, consumers are requested to make sure the product is:

• Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform.
• Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
• Not reduced in value by delay on the customer’s part. Customers should bring faults to MRMS Solutons Group’s attention soon after they occur.

MRMS Solutons Group’s is not a manufacturer or authorized service centre, therefore it is highly recommended that customers contact the manufacturer’s technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.

This can expedite the warranty process when lodging a warranty claim with MRMS Solutions Group’s or directly with the manufacturer.

Some manufacturers provide onsite or pickup and delivery services as is most common with warranty services for notebooks and LCD monitors. These direct manufacturer services, in general, allow for a quicker turnaround of warranty claims.
Due to the Privacy Act, MRMS Solutions Group’s cannot apply for a warranty claim on the customer’s behalf directly with the manufacturer.
If the manufacturer directs you to return the product back to us then you should lodge a warranty request via email or phone call to us.

WARRANTY STATEMENT

All Products come standard with one year manufacturers’ warranty unless otherwise stated.

– All costs incurred in returning non-faulty, or incorrectly chosen products to us for repair, refund, replacement or credit are your responsibility.
– MRMS Solutions Group’s will ship the replacement/repaired unit to you at your cost.
– If the product is over 12 months old all shipping & handling costs must be paid by yourself.
– Please note that returns dropped into the store will not be processed immediately due to RA jobs already in the queue.
– Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $100 with any additional shipping charges may be applied; and any inspection / rejection fees by the relevant authorized service centre may also be applied.
– If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you pay to https://mrmssolutionsgroup.com/ all costs associated with returning the product to you.
– The RA procedure may vary from different manufacturers or suppliers. Any returns/warranties made within 7 days (DOA) from receiving the item will take 5-7 days. Returns/warranties outside of the DOA period will take 3-5 weeks.
– All RMA return must be returned within 2 weeks after the approval. Any return received after the 2 weeks will be canceled and customer will need to re-apply the RMA NO.
– All new PCs comes standard with 1 year Return to Base Warranty.
– Non-faulty product does not include any product which is not of merchantable quality, does not fit the description provided, or is unfit for its purpose. — Full deposited funds may not be refunded if you wish to cancel your order.
– MRMS Solutions Group’s will not accept and replace any damaged goods caused by misuse or improper handling.
– Labour and delivery (to and from) will be charged if goods returned found not faulty.
– Software is non-refundable once opened, unless faulty, does not match the description or is unfit for its intended purpose (please confirm that your hardware meets the software minimum requirements before ordering). Servicing and maintenance are covered with 90 days warranty only.
– Networking and software error is not warrantable.
– Charges may incur for networking repair due to human error.
– MRMS Solutions Group’s do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return.
– The manufacturer’s warranty may be void if the product is damaged in transit.
– Please ensure the product is packed appropriately for shipping before sending it back to us. If you are unsure about how to pack a product appropriately for shipping please contact us.