Brother 1 YR Onsite Warranty Service exclude A3, A4 InkJet – No Refund. only can be add on within 30 days of purchase. Anything after invalid

'1 YR ONSITE WARRANTY SERVICE AND SUPPORT FOR - ALL COLOUR LASER/LED MODELS MFC's ® AND PRINTERS. MONOCHROME LASER FAX (with an RRP over $200) MONOCHROME LASER PRINTERS (with an RRP over $200), MONOCHROME LASER MFC'S ® (with an RRP over $200) AND DESKTOP SCANNERS (with an RRP over $200)' Onsite Warranty Service does not cover and exclude A3, A4 InkJet Note: A3/A4 INKJET have the 12 months return to base warranty that comes standard. MFC-J6930DW isn’t eligible for onsite warranty upgrade. *** only can be add on within 30 days of purchase. Anything after invalid Need End User / Customer Brother Printer Serial # to log • The onsite warranty upgrade is an upgrade and supersedes the standard return to base warranty meaning, one year onsite is One year warranty in total ( some people suspect the one year return to base and additional one years on site= Two in total, this is incorrect) • Once the warranty is purchased and the letter given to the Customer, they will need to register with Brother • Onsite support is available to Customers within 50km of a major city or 30km in rural locations- outside these radiuses may attract a travel charge. https://www.brother.com.au/en/support/warranty/registration

If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.