Cisco Customer Experience (CX) Level 1 – Service – Technical

Turn your technology into business value faster, with a proven path to success

With IT environments becoming increasingly more complex, the widening skills gap, and the need to adopt new technologies faster, IT is under extreme pressure to keep pace with the ever-changing IT landscape and defend their technology investments and ROI. Yet, new technology investments often take a long, bumpy road before they have measurable business impact.

Sound familiar? You adopt new technologies but more often than not, there are unforeseen twists and turns along the journey that can lead to missed deadlines or re-planning that may require more budget, time, and resources you may not have.

Cisco^? Customer Experience (CX) new service offer called Success Tracks is designed to help you realize the full value of your Cisco technology investments faster to accelerate your success. We do this by connecting you with the right expertise, insights, learning, and support at the right time through a one-stop digital experience via the CX Cloud.

Built from our existing services capabilities and new features, Success Tracks provides a suite of service solutions to help you more quickly adopt new technologies, simplify your IT operations, and realize business value faster. This enables you to:

• Better pre-plan and budget upfront with a suite of services capabilities
• Accelerate your technology adoption with a fully guided digital journey
• Meet your goals faster with highly meaningful use case driven content

Benefits

Powered by Collaborative Intelligence, Success Tracks can dramatically accelerate your business outcomes, while bringing the insights, skills, and experience you've trusted over the years.

• Accelerate your path to value through a use-case-guided lifecycle journey
• Minimize complexity and risk with the right expertise and insights, at the right time
• Transform the way you work with a simple, unified digital experience

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If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.