Cisco Unified Communications Essential Operate Services help you maintain the high availability, security, and operational efficiency of your Cisco Unified Communications network. Highly trained and knowledgeable experts provide around-the-clock technical support to guide your IT staff through the process of resolving Cisco Unified Communications hardware and software component-related issues.
SERVICE OVERVIEW
The Cisco Unified Communications family of voice and IP communications products and applications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure. Part of the Cisco Lifecycle Services framework, Cisco Essential Operate Services can help you quickly resolve incidents across your IP Communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity. The service is composed of two options:
- Unified Communications for software applications
- Unified Communications software application and server support
- Wireless LAN Radio Frequency Assessment Service
CISCO ESSENTIAL OPERATE SERVICES
With Cisco Essential Operate Services, you gain 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners, who are highly trained, have a deep understanding of Cisco Unified Communications products and technologies, and offer expertise based on extensive experience evaluating the performance of complex communications systems.
With one simple phone call you can reach a team of engineers certified to work through the problem and resolve the issue quickly. Depending upon your service contract, Cisco support engineers provide assistance with all Cisco hardware components and Unified Communications application software. The service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.
The service combines all of your Cisco Unified Communications system support requirements under one contract. This eliminates the need for multiple contracts for each application and server. Your service contracts are simplified with reduced administrative overhead, resulting in faster time to problem resolution. Cisco Essential Operate Services include capabilities similar to those of Cisco SMARTnet and Software Application Support (SAS) offerings:
Unified Communications software-only application support includes:
- Full-time telephone and remote technical and maintenance support services
- Maintenance and minor release updates
- Cisco.com knowledge base, including access to Software Advisor, Technical Assistance Center (TAC) Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, and the TAC newsletter
Unified Communications software application and server support includes all of the preceding features plus:
- Advanced hardware replacement (with the option of an onsite field engineer)
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