HP 4 year Next Business Day Onsite Desktop Only Hardware Support

HP 4 year Next Business Day Onsite Desktop Only Hardware Support EPACK 4YR NBD Onsite w/ Active F/ DEDICATED PERSONAL COMPUTING Overview HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. Benefits Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly. Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair. High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements. Service Information Product Supported HP ProDesk/ ProOne 6xx Series 3/3/3 wty Provided Support Repair Phone Support Parts Replacement Service Description 9x5xNext Business Day Service Duration 4 Year Service Location On-site Service Main Type Maintenance Service Characteristic Parts & Labour Service Response Time Next Business Day - Parts & Labor

If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.