Cisco SMARTnet SMB Support Assistant – Extended Service – 1 Year – Service – 8 x 5 x Next Business Day – Service Depot – Exchange – Electronic and Physical

Getting Your Share of a $1.4 Billion Market
Simplicity, functionality and reliability. Small and Medium-size Businesses (SMBs) look for business value in their technology solution purchases. Their energy and resources are focused on the demands of their business, and they prefer to rely on support services to maintain their network's performance. The wide acceptance and need for support is underscored by the fact that SMBs are consuming US $1.4 billion in postsales services annually with 15 percent growth per year.

This unique and challenging environment requires a special kind of support offering - one that can help you address your SMB customers' particular needs, accelerate your sales cycle and drive higher levels of customer satisfaction. And Cisco Systems has created the right tools to meet those challenges.

Cisco? SMB Support Assistant is a support service program specifically designed for this exciting growth market. This offering provides an opportunity for you, as a Cisco Partner, to:

• Increase your revenues by adding an attractive newsupport service option to your portfolio
• Increase attach and renewal rates
• Increase customer satisfaction

Build on the success of Cisco SMB Class Solutions - integrated network solutions specially designed to fit the needs of the SMB environment - by including world-class support. Selling support is easy when you have the right answers.

• Plant AU01
• Vendor Name CISCO
• Product Family CISCO Services & Warranties Warranties
• Material Change Code NEW
• Action Code NEW
• Direct Order Identifier X
• Company Code Currency AUD
• Customer Currency Code AUD
• Creation Reason Type STANDARD
• Creation Reason Value STANDARD
• Retail Price With Tax 191.74
• Ingram Part Number 2424942
• Vendor Number 0000500033
• Volume 0.0000
• Unit EA
• Category Id 001273
• Warranty Flag X
• Manufacturer Vendor Number 0000500033
• Sub Category 178
• Purchasing Vendor 0000101260
• Vendor Subrange 452627
• Case Qty 0000
• Pallet Qty 0000
• Fulfilment Type W
• Customer Price With Tax 116.96
• Tax Percent 10.00
• Company Code 2210

Weight	0.0000 g
Dimensions	0.0000 × 0.0000 × 0.0000 mm
Product Supported	Cisco CISCO1921/K9, CISCO1921/K9-RF Modular Router
Provided Support	New Releases Update
Service Availability	8 x 5 Replacement
Service Details	and they need them to run smoothly. Cisco SMB Support Assistant helps empower SMB customers by extending the lifespan of their solution, helping them manage costs, Same Day Ship. Operating system software maintenance and support., Sell SMBs the Right Kind of SupportSupport sells because customers need their networks, thereby increasing productivity. Timely support from Cisco industry-leading technical support agents within normal business hours. Next Business Day Advance Replacement, where available; otherwise
Service Duration	1 Year
Service Location	Service Depot
Service Main Type	Exchange
Service Sub Type	Electronic and Physical
Service Response Time	Next Business Day – Replacement

If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.