Datalogic EaseOfCare – 3 Year – Service – Technical

EASEOFCARE SERVICE PROGRAMS

Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called "Customer Service"), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.

Datalogic's Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic's Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.

• Plant AU01
• Vendor Name DATALOGIC
• Product Family DATALOGIC POS/AIDC/Barcode Products Auto
• Material Change Code NEW
• Action Code NEW
• Direct Order Identifier X
• Company Code Currency AUD
• Customer Currency Code AUD
• Creation Reason Type STANDARD
• Creation Reason Value STANDARD
• Retail Price With Tax 78.10
• Ingram Part Number 5505439
• Vendor Number 0000500042
• Volume 0.0000
• Unit EA
• Category Id 001720
• Warranty Flag X
• Manufacturer Vendor Number 0000500042
• Sub Category 245
• Purchasing Vendor 0000101081
• Vendor Subrange 452534
• Case Qty 0000
• Pallet Qty 0000
• Fulfilment Type W
• Customer Price With Tax 69.72
• Tax Percent 10.00
• Company Code 2210

If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.