Cisco Partner Support Service (PSS) – Service – 8 x 5 x Next Business Day – Technical

Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.

You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

• Plant AU01
• Vendor Name CISCO
• Product Family CISCO Services & Warranties Managed Servi
• Material Change Code NEW
• Action Code NEW
• Direct Order Identifier X
• Company Code Currency AUD
• Customer Currency Code AUD
• Creation Reason Type STANDARD
• Creation Reason Value STANDARD
• Retail Price With Tax 4614.29
• Ingram Part Number 5254897
• Vendor Number 0000500033
• Volume 0.0000
• Unit EA
• Category Id 001280
• Warranty Flag X
• Material Language Code IN
• Manufacturer Vendor Number 0000500033
• Sub Category 179
• Purchasing Vendor 0000101260
• Vendor Subrange 452627
• Case Qty 0000
• Pallet Qty 0000
• Fulfilment Type W
• Customer Price With Tax 2810.05
• Tax Percent 10.00
• Company Code 2210

If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.