Cisco Software Support (SWSS) – Service – Technical

Cisco? Software Support Service (SWSS) is a single offer that provides end-to-end support for your Cisco software applications. SWSS provides software maintenance, updates, and upgrade entitlement to help increase business value, reduce cost, and protect your investment in Cisco software products. Our award-winning technical assistance helps reduce disruptions to your application availability. To make sure you receive the most value from your Cisco software, SWSS has a required attachment minimum of 12 months. This integrated, easier, smarter, and more comprehensive service helps resolve issues quickly with the following:

• Access to the Technical Assistance Center (TAC) for software issues 24 hours a day, 7 days a week
• Major upgrades, minor updates, and maintenance for licensed software applications
• Access to ongoing innovation
• Access to online resources

• Plant AU01
• Vendor Name CISCO
• Product Family CISCO Services & Warranties Warranties
• Material Change Code NEW
• Action Code NEW
• Direct Order Identifier X
• Company Code Currency AUD
• Customer Currency Code AUD
• Creation Reason Type STANDARD
• Creation Reason Value STANDARD
• Retail Price With Tax 64.54
• Ingram Part Number 5534953
• Vendor Number 0000500033
• Volume 0.0000
• Unit EA
• Category Id 001273
• Warranty Flag X
• Material Language Code IN
• Manufacturer Vendor Number 0000500033
• Sub Category 178
• Purchasing Vendor 0000101260
• Vendor Subrange 452627
• Case Qty 0000
• Pallet Qty 0000
• Fulfilment Type W
• Customer Price With Tax 40.66
• Tax Percent 10.00
• Company Code 2210

If you feel your product has failed a Consumer Guarantee (as defined by Australian Consumer Law) then you can:

• Return it to your local MRMS Solutions Group store to initiate an inspection / service call.
• If it is a downloadable product (software or e-Gift Card) please Contact Us at MRMS Solutions Group.
• For flooring products: Returns are accepted for change of mind or oversupply quantities in the follow circumstances. (Excludes floor, wall and feature tiles)
  • in full pack quantity only
  • in original packaging
  • undamaged/unopened
• Please Note: Customer Direct products cannot be returned at MRMS Solutions Group franchised stores. For all Customer Direct purchases, please Contact Us.